CaixaBank: a 4-year Data & AI School, built for 6,972 employees
Ironhack won CaixaBank's corporate AI RFP as sole training partner, and is now running an in-house tech school across three specialized programs: AI, Business Analytics and Digital Transformation.
CASE STUDY · SOURCE: IRONHACK ACCOUNT MATERIALS
CAIXABANK TECH SCHOOL · ILLUSTRATIVE PHOTOUneven AI and data skills, and a fragmented supplier map
Knowledge of AI and data analytics varied widely from one area to another, and a patchwork of training vendors meant isolated initiatives with limited reach and no way to scale group-wide.
employees to be trained across the group.
nationalities, diversity as a catalyst for the change.
of training per employee, per year.
out of 5: student and client satisfaction.
Six phases, run per course, on overlapping cycles
The same model AstraZeneca and Nestlé use for AI adoption, adapted here to run a full academy: análisis, diseño, desarrollo, formación, evaluación, iteración.
Analysis
Training needs, affected profiles, target KPIs.
Design
Content and method mapped to those KPIs.
Development
Materials and resources built for banking.
Delivery
Courses run, live and on-platform.
Evaluation
Results, satisfaction and attendance measured.
Iteration
Content refreshed twice a year.
Every course built around a banking case, not a generic example
Credit scoring, ATM logs, card transactions, GDPR and Basel III compliance: the curriculum uses CaixaBank's own operating context throughout, not retail or generic use cases.
AI School
- Fundamentos Generales de la IA, 42 hours.
- Ética y leyes de la era digital, 30 hours.
- Ingeniería de Prompt, beginner and advanced tracks, 26 and 24 hours.
- Investigador de soluciones de IA, 42 hours, and NLP, 34 hours.
Business Analytics
- Introducción al Business Analytics, 25 hours.
- Toma de Decisiones y Ética del Dato, 27 hours.
- Visualización de Datos y Storytelling, 25 hours.
- Dirección Estratégica en Business Analytics, 30 hours.
Cross-school
- Resolución de problemas complejos y pensamiento crítico, 30 hours, shared across tracks.
- Delivered through the Ironhack Student Portal, with an AI Tutor giving real-time feedback.
- Dedicated Slack channels between instructors and learners.
A productivity gain still being measured, not yet declared
Ironhack's cross-client benchmark points to a productivity improvement in the 30–35% range once a program like this is fully adopted. For CaixaBank specifically, that figure is being validated during the program's initial analysis phase, not assumed in advance.
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